+27 74 159 1634 [email protected]

Delivery Policy

Last updated: November 2026

Standard sizes are in stock at our Silverton warehouse. We deliver anywhere in South Africa by courier, or you can collect from us at no charge. This page explains how delivery on online orders works.

1. How Delivery Is Priced

  • Delivery is charged at the courier's rate for your address and the parcels in your order. It is not included in the product price.
  • When you enter your address at checkout, we ask both of our couriers, Fastway and The Courier Guy, for a live price and charge you the cheaper one.
  • The delivery charge is shown at checkout, including VAT, before you pay, and is paid together with your order. The price shown at checkout is the price you pay.
  • If the courier's price changes between your quote and your payment, the checkout shows you the new delivery price and asks you to confirm it before you pay.
  • If the couriers' systems cannot be reached, the checkout may show a standard delivery price instead. The same rule applies: you see the price before you pay.

2. Where We Deliver

We deliver to addresses in South Africa that our couriers serve. If the checkout cannot find your suburb and postal code, please check the address or contact us, and we will look at another way to get the order to you. We do not deliver outside South Africa from the online store.

3. Free Collection from Silverton

  • Choose Collection at checkout and there is no delivery charge.
  • Address: 229 Dykor Street, Silverton, Pretoria, 0184.
  • Hours: Monday to Thursday 08:00 to 16:00, Friday 08:00 to 15:00.
  • Orders are usually ready within 1 business day. We email you when yours is ready to collect.

4. After You Pay

  • Once your payment is confirmed, we book your order with the courier you were quoted.
  • The courier collects the parcels from our Silverton warehouse.
  • We email you a tracking link so you can follow the delivery.

5. Delivery Times

Where the courier gives one, the checkout shows its estimated delivery date for your address. This is the courier's estimate, not a guarantee from us, and times vary by destination. If your delivery is time-critical, for example a scheduled shutdown, call Nick before you order.

6. Large and Bulky Items

  • Filters ship boxed, and the delivery price counts every parcel in your order.
  • 2 m rolls of filter media and paint arrestor are carried as single parcels and quoted at checkout like any other item.
  • For very large orders, call Nick on +27 74 159 1634 or request a quote. He can quote delivery for the whole consignment.

7. Wrong Address or Failed Delivery

Please check your delivery address and phone number at checkout, as the courier uses both. If you notice a mistake after paying, or the courier cannot deliver, contact us as soon as possible at [email protected] or +27 74 159 1634 with your order reference, and we will arrange the next step with the courier.

8. Damaged or Missing Parcels

If a parcel arrives damaged, or a parcel is missing from your delivery, contact us at [email protected] with your order reference as soon as you notice. Photographs of the damage and the packaging help. Goods damaged in transit are covered by our Returns Policy: tell us within 30 calendar days of delivery and we arrange collection or replacement at no cost to you.

9. Returns

You can return standard stock filters within 30 calendar days, and return collection is free. See our Returns Policy for the conditions and how to start a return, and our Terms of Sale for the full terms.

10. Contact

Pre-Bur Enterprises (Pty) Ltd, trading as Prebur
Email: [email protected]
Phone: +27 74 159 1634 (Nick Els)
Address: 229 Dykor Street, Silverton, Pretoria, 0184